Frequently Asked Questions
Everything you need to know about your high-performance electric scooter.
How long does shipping take for a Dualtron scooter?
Standard domestic shipping typically takes 3-7 business days. Due to the size and weight of our high-performance batteries, we use specialized freight carriers to ensure your scooter arrives safely.
What is the warranty policy on new purchases?
All Dualtron scooters come with a 12-month limited warranty covering manufacturing defects. Specific components like the battery pack and motors are protected to ensure your sports performance remains consistent.
Do you offer financing options for high-end models?
Yes, we partner with specialized fintech providers to offer monthly installment plans, allowing you to ride now and pay over time for any of our premium electric models.
What is your return policy for unused gear?
We accept returns within 14 days of delivery for scooters in brand-new, unridden condition with original packaging. Please note that a restocking fee may apply for these heavy-duty items.
Are Dualtron scooters water-resistant for outdoor sports?
Dualtron scooters are rated IP54, meaning they are resistant to light splashes and dust. However, to maintain the integrity of the high-voltage electronics, we do not recommend riding in heavy rain or through deep puddles.
Where can I get my scooter serviced or repaired?
We have a network of certified service centers. You can also purchase genuine spare parts directly from our store for DIY maintenance and performance tuning.